This Privacy Policy is effective on December 01, 2024.

We invite you to read this Privacy Policy, which explains our privacy practices and how we treat your personal information when you use our Services. It describes the types of personal information collected and created in connection with your use of Thermal Works™ Services, how and why we use such information, who we share it with, and your legal rights. Unless otherwise indicated, this privacy policy (“Policy”) applies to all our website, domain, services, and features (the “Services”) in all geographies in which Thermal Works™ offers its Services.

When using Thermal Works™ Services, there are expectations for how you must respect and protect the privacy of other Users. These expectations are spelled out in our Terms of Service. Please read it.

1. What is Thermal Works™.
Thermal Works™ LLC is a company providing plumbing, heating and air-conditioning services. Our aim at Thermal Works is to address all of your HVAC inquiries.

Since 2003, we have upheld our reputation for providing high-quality service. We constantly aim for efficiency and professionalism, making sure your task is finished on schedule.

2. Who provides the Services and controls my information?
The Services and operated and provided to you by
Thermal Works™, LLC
658 Andrew Str.,
Southington, 06489-2909 CT

3. What information is collected?
When we provide the Services, we collect or receive information in several different ways. In many cases you choose what information to provide. Some information is required in order to use Thermal Works™ and for us to provide the Services. We use this information for the purposes described further below.

• 3.1. From you, or with your permission.
  We collect a variety of information from you when you provide it to us directly, when we request it from you. Here are some examples of these instances:
  • Contact details
    • When you sign up the Work Order/Contract with Thermal Works™, you provide your name/company’s name, address, phone number, email address, and similar information.
    • If you contact our support/office, you are providing us with your contact information and a description of the issue so we can respond/help.
  • Social data
    If you use Social Media to interact with Thermal Works™ you authorize these media to share your personal information with us, including, for example, your name and email address.
  • Billing information (last 4 digits of a credit card number and expiry).
  • Through website forms, cookies and emails.
• 3.2. From your browser and device
  Thermal Works™ automatically collects technical information when you visit our website or read a message from us. We collect information from your browser, computer, or mobile device. This provides us with technical information, including:
  • Device data, which tells about the device you’re using
  • Cookie data, which comes from “cookies” (small data files stored on your computer or mobile device) and similar technologies. Cookie data helps us recognize you, your preferences, and personalize your experience.

4. How is my information used?
We use the information we have to help us provide, operate, improve, understand, customize, support, and market our Services. We may also use the information we have for other purposes where permitted by law.

5. Is my information shared with third parties?
We share information with service providers, affiliates, partners, and other third parties where it is necessary to provide the Services, or for any other purposes described in this Policy.

• 5.1.Legal and safety reasons.
  We may retain, preserve, or share your personal information if we have a good-faith belief that it is reasonably necessary to: (a) respond, based on applicable law, to a legal request (e.g. a subpoena, a search warrant, court order, or other request from government or law enforcement); (b) detect, investigate, prevent, and address fraud and other illegal activity, security, or technical issues; (c) protect our or others’ rights, property, or safety; (d) enforce our any other agreements we have with you.
  
  For example, we may share your personal information with disaster relief agencies, first responders, and other individuals to facilitate disaster or emergency response efforts.
• 5.2. Service providers.
  We may also share your personal information with service providers and/or data processors to help us operate, provide, improve, understand, customize, support, and market our Services. These service providers are contractually required to use it only to provide their service to us, and are contractually prohibited from using it for their own purposes.

6. How long is my information kept?
We retain your information in our databases, and our records for as long as necessary to provide the Services. We may need to retain some of your information for a longer period, such as in order to comply with our legal or regulatory obligations, to resolve disputes or defend against legal claims, or to enforce our Terms of Service.

7. How is my information protected?

• 7.1. Account security
  Thermal Works™ uses technical and organizational measures intended to keep your data secure, to reduce the risk of unauthorized interception of your communications during your visits to the website. However, the internet is not a fully secure environment and we cannot guarantee that your personal information won’t be intercepted or improperly accessed. Please ensure that you keep your password safe and do not share it with anyone.

8. Social Media
The Facebook button and other widgets that operate on our website are examples of social networking functionalities.

In order for these services to work correctly, they may set a cookie and gather information about your IP address and the page you are currently on. Widgets and social media elements are either hosted on our website or by a third party. The privacy policy of the company that offers these features governs how you use them.

9. Cookies
Cookies and similar technologies may be used by us to gather information about how you use the websites. In order to follow your interests and/or preferences and identify you as a repeat visitor to the websites, we install a unique numeric code called a "cookie" on your computer. These technologies could be used, for instance, to gather data on how users interact with our websites, to enhance their features and functionality, and to tailor your online experience.

Certain web browsers, including some mobile ones, include settings that enable you accept or reject cookies or receive notifications when a cookie is installed on your computer, tablet, or smartphone. Although accepting cookies is not necessary, you might not be able to use all of our site's services if you block or reject them. See https://allaboutcookies.org/ or the help page for your browser for additional details. Please be aware that some parts of our website will not work if you disable cookies and other technologies in your web browser. This will also limit the functionality that we can offer you when you visit our website.

10. Term and communications

• 10.1. SMS Consent Checkbox
  By clicking this box, you agree to receive SMS messages about:
  - Special offers or promotions
  - Appointment reminders
  - Order status updates
  - Product launches or updates
  - Service alerts
  
  from Thermal Works. Reply STOP to opt out at any time. For help, text +1 860-919-2767. Message data rates may apply. Messaging frequency may vary.
  
  SMS consent and Phone number won't be shared or sold to any third party or affiliates for marketing purposes.
• 10.2 Types of SMS Communications
  The following types of messages may be sent after obtaining consent:
  
  • o Customers and Guests: Updates on orders, deliveries, or other relevant information.
  • o Job Applicants: Notifications regarding the status of their application.
  • o Appointment Reminders: Reminders about upcoming appointments or events.
• 10.3 Example Message
  "Hi [Customer Name], this is a reminder about your upcoming appointment with [Business Name] on [Date] at [Time]. We look forward to seeing you!"
  To opt out, reply "STOP" to unsubscribe. Message data rates may apply. Messaging frequency may vary. For assistance, reply "HELP."
• 10.4 Standard Messaging Disclosures.
  
  • o To opt out of SMS communications, simply reply with "STOP."
  • o For assistance or inquiries, reply with "HELP."
  • o Message and data rates may apply.
• 10.5. Sample Response for "HELP" Reply.
  For further assistance, please visit our website at https://thermalworksct.com/ or contact us at 888-898-4591
• 10.6. Message Frequency.
  You may receive approximately 5-10 messages per day related to your requests. However, the frequency may vary depending on the nature of the communication
• 10.7 Opt-In Method.
  You may opt-in to receive SMS messages from Thermal Works™ in the following ways:
  - Verbally, during a conversation
  - By submitting an online form
  - By filling out a paper form.
• 10.8 Opt-Out Method.
  You can opt-out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
• 10.9 Additional Options.
  If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms

11. Amendments to this Policy.
We may make changes to this Policy from time to time, so please review it periodically. If we materially change our Policy, we will take steps to notify you in advance of the change, for example by emailing you.